Shipping & Returns

Shipping Domestic (UK)

All orders are shipped at no expense to you.

Orders placed after 12pm (weekdays) will be delivered within 2 working days.

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders placed after 12pm will be delivered within 2 working days.

All orders are shipped with Parcelforce and requires a signature upon delivery. Parcelforce usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address.

Shipping to the United States of America

All orders are shipped at no expense to you.

Orders placed after 12pm (weekdays) will be delivered within 3 working days.

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with DHL and requires a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address.

 

Shipping to Europe (excluding the UK)

All orders are shipped at no expense to you.

Orders placed after 12pm (weekdays) will be delivered within 3 working days.

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with DHL and requires a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address.

 

Shipping to the Rest of the World

All orders are shipped at no expense to you.

Orders placed after 12pm (weekdays) will be delivered within 4 working days.

Kindly note that delivery to rural addresses can result in longer delivery times.

All orders are shipped with DHL and requires a signature upon delivery. DHL usually operates between 9am—6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address.

Important Information

All orders are fully traceable by the tracking number provided at the time of shipment. delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. We are unable to deliver to post office boxes.

 

Insurance

palmer//harding insures each purchase during time in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfilment by palmer//harding.


Returns

If you are not happy with your purchase, you may send your order back within 30 days from the date you received your order for an exchange or return. A member of our palmer//harding family will arrange the collection of your return and ensure a smooth and easy process for you.

However, if you are based outside the EU, you will need to pay for the return, as well as the taxes and duties.

 

Returns must be sent back to the below address:

palmer//harding ltd

Unit 1,

Academy Building

Fanshaw Street

London

N1 6LQ

UK

 

The following conditions must be met for your return to be accepted:

The item(s) must be unworn, unwashed, and unused.

The item(s) must be returned to us in the original condition in which it was received, including complete with garment tags still intact. We regrettably will not be able to refund any returned garments that do not have the palmer//harding tag attached.

The item(s) must be returned in the original packaging they were sent in to ensure that the products are received undamaged.

We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.

To return purchases simply complete the returns form and a member of our team will be in touch shortly. ensure returned goods are securely wrapped (in original packaging) and the completed returns form (provided by a member of our team once you have sent your returns request here) is enclosed.

 

Please note that we do not offer free returns for sale items, however you are still able to return or exchange a sale item within 14 days from the date you received your order. 


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