retuning an item couldn't be easier. try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return them. if you are based in the eu We will collect from your home, work or an alternative address for free.
however, if you are based outside the EU, you will need to pay for the return, as well as the taxes and duties.
returns must be sent back to the below address:
Unit 1, academy building
The following conditions must be met for your return to be accepted:
The item(s) must be unworn, unwashed, and unused,
The item(s) must be returned to us in the original condition in which it was received, including complete with garment tags still intact. We regrettably will not be able to refund any returned garments that do not have the palmer//harding tag attached.
The item(s) must be returned in the original packaging they were sent in to ensure that the products are received undamaged.
We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
To return purchases simply complete the returns form and a member of our team will be in touch shortly. Ensure returned goods are securely wrapped (in original packaging) and the completed returns form (provided by a member of our team once you have sent your returns request here) is enclosed.
please note that we do not offer free returns for sale items, however you are still able to return or exchange a sale item within 28 days from the date you received your order.
please fill out the returns form below