By using the Site, you acknowledge that you have read the terms of this privacy and cookies policy.
IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER
The web site https://www.palmerharding.com/ (the “Site”) is operated by palmer//harding Ltd (hereinafter “palmer//harding”), having its registered office at 15 Uxbridge Road, Rickmansworth, WD3 7DH, UK, registered in England and Wales under the number 08180098.
Data processed, legal basis and purposes of the processing
We may process personal data relating to you if:
You are a user of the Site.
You are a customer of us.
You use our products.
You are someone to whom we want to advertise or market our products.
Should we ask you to provide certain information by which you can be identified when using this website, depending on the services provided by the Site and used by you, on your choices and configuration of your terminal (with respect in particular to cookies and other tracers), personal data concerning you (your “Data”) collected and processed by palmer//harding mainly includes:
information (such as but not limited to your name, email address, billing address, delivery address, telephone number, product selections, payment type and credit card/bank account details expiry number or log in and password details) that you provide by completing forms on the Site, including if you register as a user of the Site, purchase any goods from the Site, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may sponsor;
Information relating to transactions with us involving details of goods that we have supplied to you.
Information provided to us when you communicate with us, for example by email or phone. This includes communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content.
information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them.
Internet pages you have visited immediately before coming to the Site or pages you visit immediately after leaving the Site.
LEGAL GROUNDS FOR OUR PROCESSING OF YOUR PERSONAL DATA
The basis on which we process your personal data is as follows:
Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it, we will obtain and rely on your consent in relation to the processing concerned.
Otherwise, we will process your personal data only where the processing is necessary:
for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
for compliance with a legal obligation to which we are a subject; or
for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data.
Your Data shall be collected in order:
to answer your questions sent via the “customer services” help email;
to enable you to create a “your account“ personal space and thereby purchase our products online;
to manage any orders that you may place online and their delivery as well as the applicable warranties;
to ensure the security of your online transactions, to prevent fraud and payment defaults (see our T&Cs for more details);
to manage and optimise the customer relationship;
subject to your consent: to send you information about our offers, news and events (newsletters, invitations and other publications);
to make statistics.
The Data that is indispensable for palmer//harding to fulfil the purposes that are described above is marked with an asterisk on the various pages of the Site. Should you not fill in these mandatory fields, palmer//harding may not be able to take care of your demands and/or to provide you the requested products and services. Other Data is purely optional and allow us to know you better and to improve our communications and services accordingly.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information (e.g. your address or payment details), we may not be able to provide you with certain services.
RECIPIENTS OF THE DATA
Your Data shall be processed by palmer//harding. It shall not be transferred or made accessible to any third party apart from (i) possible subcontractors of palmer//harding (carriers, providers of hosting and maintenance services of the Site, payment and fraud management service providers, etc.), for purely technical and logistical reasons, and (ii) in case of a reorganisation of our company, including total or partial transfer of assets, merger, takeover, de-merger, and in general any reorganisation operation.
palmer//harding may disclose your Data to third parties if such disclosure is required by law, by a regulatory provision or by a court ruling, or if this disclosure is necessary to ensure the protection and defence of its rights.
TRANSFERS OF DATA ABROAD
The recipients of your Data may be located abroad, including outside the European Economic Area. Any transfer of your Data outside the European Economic Area shall only take place subject to appropriate safeguards being in place, such as contractual safeguards, in keeping with applicable data protection laws and regulations.
A copy of the safeguards implemented by palmer//harding may be obtained by sending a request to palmer//harding.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer's needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
In accordance with applicable data protection laws and regulations, you have a right to request access to, rectification or erasure of your Data, or restriction of processing, and to object to said processing, as well as the right to data portability to the extent applicable.
You can also oppose the use of your Data to build up your client profile; in this case you will no longer benefit from customised offers or services.
These rights may be exercised directly with palmer//harding by sending an e-mail to firstname.lastname@example.org or by sending a letter by regular post to Unit 1, Academy Buildings, Fanshaw Street, London, N1 6LQ, UK. You may be asked for proof of identity.
Moreover, you may request at any time that we stop sending you information about our offers, news and events by using the hypertext link earmarked for that purpose in each e-mail that we send you. You can also contact us by telephone by calling +44 207 683 0195 (calls are not charged at premium rates) from 10am to 6pm, 5 days a week or by regular post by writing to Unit 1, Academy Buildings, Fanshaw Street, London, N1 6LQ.
RETENTION PERIOD OF YOUR DATA
Should you decide to create a client account, your identification Data shall be kept for as long as your account is active and you do not close it. You may close your account at any time. Your request shall be taken into consideration immediately, or in case of any pending order, as soon as it shall have been executed in full. Should your account remain inactive for three (3) years, palmer//harding shall contact you to find out whether or not you wish to maintain your account. Should you not wish to maintain it, your account shall be closed and your Data shall be destroyed.
The Data concerning your orders shall in principle be kept by palmer//harding for a period of time that does not exceed the applicable statutory limitation periods. This Data may however also be viewed from your client account as long as the latter remains active. Upon closure of your client account, this Data (i) shall be archived for accounting and evidential purposes for the above mentioned statutory limitation periods, or (ii) shall be destroyed if these periods have expired.
The Data that is used for the purpose of sending you information concerning the offers, news and events of our company shall be kept for a period of three (3) years as of the date on which it was collected or as of your last contact with palmer//harding. Upon expiry of this timescale, palmer//harding may get in touch with you to find out whether you wish to continue to receive information about our offers, news and events. Your Data shall be destroyed within a maximum of one week following any request on your part to unsubscribe.
Contact details of the data protection officer (DPO) and right to lodge a complaint
Should you have any question about the collection and processing of your Data by palmer//harding, please contact the data protection officer of palmer//harding by sending an e-mail to email@example.com.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of the personal information that we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:
The Data Protection Officer
Unit 1, Academy Buildings, Fanshaw Street, London, N1 6LQ
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.