What areas do TOSHI cover?
TOSHI is currently covering London zones 1-3.
How much do TOSHI's services cost?
There are no charges for using any of TOSHI's services. You will only be charged for items you wish to keep and there is no obligation to keep any items ordered.
Is this service available for all items?
This service is currently only available for full priced items - however we offer sale items with free shipping in London.
What if I have questions about my order?
What is "Pay at Door"?
"Pay at Door" is the ability to purchase just the items you like, one you have tried them on. This applies to "Try Before you Buy" orders and "Inspire Me" services. Your TOSHI Assistant will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. TOSHI will return any unwanted items back to us.
Can I change the time and location after my order has been confirmed?
Yes, simply email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI order confirmation email or the link in your TOSHI order confirmation text message.
Please note: changes must be made before your TOSHI Assistant is en route.
How do I book a return?
If after purchasing your order, you have a change of heart within 14 days, please email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI delivery confirmation email.
What is the "Wait and Try" service?
Your TOSHI assistant will wait while you decide. We will then return any unwanted items immediately.
Please note: This service is only applicable for "On-Demand Delivery" orders.
What is the "Size Up/Size Down" service?
Select the "Size Up/Size Down" option if you would like additional sizes brought to you.The TOSHI Assistant will be able to wait and advise whilst you decide which size fits the best.
Please note: This service is conditional upon size availability.
What is the "Inspire Me" service?
Want to complete the look or see more?
Select "Inspire Me" as an option to either request additional items that you would like to try or let us inspire you!
Please note: We will take payment only for what you keep (see above, "Pay at Door").
What if my order is a gift?
Please let us know by emailing us at CLIENTSERVICE@TOSHI.CO to ensure the most memorable experience.
How long does it take to get my refund?
Please refer to our return policy here.
For any payment through "Pay at Door" (see above) it will take up to 2 business days.